Privacy Policy for UsedGenSets.com

Last Updated: 01/10/2025

UsedGenSets.com (“we”, “our”, “the Company”) is committed to protecting the privacy and security of all personal information collected from visitors, customers, suppliers, and users of our website. This Privacy Policy outlines how we collect, process, store, and safeguard personal data in compliance with applicable data protection regulations, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By accessing or using UsedGenSets.com, you agree to the terms set out in this policy.

1. Information We Collect

We may collect and process the following types of personal data:

1.1 Personal Identification Information

• Full name
• Company name
• Job title
• Postal address
• Email address
• Telephone number
• WhatsApp number or other messaging contact details

1.2 Technical and Website Usage Data

• IP address
• Browsing behaviour
• Device type and operating system
• Cookies and tracking identifiers
• Referral sources
• Time spent on pages and search queries

1.3 Transaction and Sales Information

• Purchase history
• Delivery instructions
• Billing details
• Shipping documentation

1.4 Communications

• Email correspondence
• Quote requests
• Contact form submissions
• WhatsApp or phone inquiries

2. How We Use Your Information

Your data may be used for the following purposes:

• Responding to enquiries and providing quotations
• Processing orders and arranging delivery
• Communicating logistical and export documentation
• Sending invoices, receipts, and sales agreements
• Providing load test reports and inspection documents
• Improving website functionality and user experience
• Sending marketing updates, stock alerts, and newsletters (only with consent)
• Detecting fraudulent activity and maintaining security

3. Legal Basis for Processing

We process data under the following legal bases:

• Performance of a contract
• Legitimate business interests
• Compliance with legal obligations
• Customer consent

4. Cookies and Tracking Technologies

UsedGenSets.com uses cookies to:

• Enhance website functionality
• Measure website performance
• Improve advertising relevance
• Recognise returning visitors

You can adjust cookie preferences in your browser settings at any time.

5. Data Sharing and Disclosure

We do not sell, distribute, or rent personal data. We may share information with:

• Freight forwarders and shipping agents
• Customs brokers
• Banking and payment service providers
• IT service providers and website hosts
• Legal or regulatory authorities (if required by law)

All third parties are required to handle your data securely.

6. International Transfers

Due to our global export operations, customer information may be shared with trusted partners outside the UK. Where applicable, we use:

• Standard contractual clauses
• Verified secure-transfer protocols
• Regional compliance safeguards

7. Data Security

We take data protection seriously and use:

• Secure server environments
• Encryption technologies
• Access control policies
• Malware and firewall protection

Despite robust measures, no online system is completely risk-free. Users assume associated data-transmission risks.

8. Data Retention

We retain personal data:

• For as long as necessary to fulfil operational requirements
• To comply with tax and legal obligations
• To support future warranty, traceability, and product documentation

Data no longer required will be securely deleted.

9. Your Rights

Under the UK GDPR, you have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion (where legally permissible)
• Object to processing
• Request data portability
• Withdraw consent at any time

To exercise any of these rights, contact us using the details below.

10. Marketing Communications

We may send:

• Stock availability alerts
• Market updates
• Company news
• Promotional offers

Marketing communications will only be sent with consent. You may unsubscribe at any time via email instructions.

11. Third-Party Links

UsedGenSets.com may contain links to external websites. We are not responsible for:

• Their content
• Their security standards
• Their privacy practices

We recommend reviewing their respective policies before sharing personal data.

12. Children’s Data

Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors.

13. Changes to This Privacy Policy

We may update this policy periodically to reflect:

• Legal changes
• Regulatory requirements
• Service improvements

Updates will be posted on this page with a new “Last Updated” date.

14. Contact Information

If you have questions about this Privacy Policy or wish to exercise your data rights, contact:

UsedGenSets.com
Email: info@usedgensets.com
Telephone: +44 (0)121 517 0315
WhatsApp: +44 (0)7915 287 786

15. Complaints

If you are dissatisfied with any aspect of our data handling:

You may contact the UK Information Commissioner’s Office (ICO):

Website: www.ico.org.uk
Telephone: +44 (0)303 123 1113

Acceptance

By visiting and using UsedGenSets.com, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.